Privacy Policy

Livingapple S.r.l. informs you (the User or Customer) that Legislative Decree 196/2003 and EU Regulation 679/2016 (GDPR) provide for the protection of natural persons with regard to the processing of personal data. All processing is carried out in accordance with the principles of lawfulness, fairness and transparency.

Data processing related to the web services of this site takes place at the registered offices of Livingapple S.r.l. and is carried out by specifically authorised personnel.

Our IT systems automatically collect certain personal data whose transmission is implicit in the use of Internet communication protocols (IP addresses, domain names, request timestamps). This data is used solely to ensure the correct functioning of the site and is deleted immediately after processing.

Voluntary submission of data through the site's contact form results in the collection of the sender's email address, which is necessary to respond to enquiries.

We do not use cookies to transmit personal information, nor do we use user tracking systems.

Purposes of processing

1. To conclude, manage and fulfil contact requests or service provision requests submitted by the data subject
2. To organise and manage said requests, including by sharing data with third-party providers
3. To comply with legal obligations or requirements of competent authorities

Guests' identity documents

Everyone staying in our houses is registered as required by art. 109 of the Italian Consolidated Law on Public Security: within twenty-four hours of arrival the details of each guest are reported to the police (Questura) through the Alloggiati Web portal. The legal basis for this processing is therefore a legal obligation; for the photo or scan of the document, which serves to verify the details recorded, the basis is the guest's consent.

For each guest we collect first and last name, gender, date and place of birth, citizenship, type and number of the identity document and place of issue. In online check-in it is the guest who uploads the photo or scan, giving consent before submitting; at the desk the staff inform the guest and take the images with their agreement, or copy the details by hand if the guest prefers.

Where the document carries at the bottom a strip of characters that can be read automatically (electronic identity card, passport), it is read to fill in the fields without copying errors. The reading takes place on the device that took the photo: the image is not sent to any external recognition service.

Images of documents are held with Cloudinary, a cloud service provider acting as data processor, in separate folders per booking, not indexed by search engines; they are deleted within seven days of departure. The personal and document details are kept for as long as legal obligations require, are not passed to third parties for commercial purposes and are not used for profiling.

Your rights (Art. 7 of the Privacy Code)

You have the right to obtain confirmation of whether personal data concerning you exists and to have it communicated. You specifically have the right to:

• be informed of the origin of personal data, the purposes and methods of processing
• obtain updating, rectification or integration of data
• obtain erasure, anonymisation or blocking of data processed unlawfully
• object, in whole or in part, to the processing of personal data

How to exercise your rights

Requests should be sent by post to: