General Terms & Conditions

In these "General Terms & Conditions" the following definitions apply:

"Guest" — the person making the Booking and using the services and properties rented out by LivingApple;

"Booking" — the confirmation to reserve the accommodation for a defined stay period under the conditions established by LivingApple.

By making the booking, the guest fully accepts the conditions of stay, including rates, payment terms, cancellation policy, check-in and check-out times and the house rules.

The booking is considered confirmed and binding once written confirmation has been received (by email or via online platform) together with payment of a deposit or the full amount of the stay.

The security deposit may be provided by choosing one of the following options:

• Offline (on arrival). The guest presents a credit card (no debit or prepaid cards) at reception and signs an authorisation form. No pre-authorisation is performed: it is solely a paper guarantee, which is destroyed upon departure.
• Online (pre-authorisation). The guest may provide the deposit through online pre-authorisation by signing into their Guest Area. The amount is temporarily held on the card with no actual charge. The procedure is handled via Stripe, certified PCI DSS Level 1, ensuring the highest data security — no card data is shared with the property.

The guest may choose or change the deposit method at any time before arrival.

Check-in is available from 16:00 to 19:00. It is essential to communicate your arrival time to the staff promptly, in order to optimise the welcome and avoid unnecessary waits.

Access to the booked property is permitted only to the number of people stated in the booking. Children up to 2 years old sleep free of charge in the parents' bed; from the age of 2 onwards they are counted as adults.

At check-in, identity documents must be presented for all occupants.

The guest may choose to complete online check-in by signing into their personal area and entering the booking number provided in the confirmation email received at the time of booking.

The apartments are fully equipped with all the comforts and accessories needed for a pleasant stay, including everything required to cook and live in the home with full ease.

Bed linen and bath linen are also provided. Kitchen linen — such as tablecloths, napkins and tea towels — is not included.

The apartment must be vacated on the day of departure between 8:00 and 10:00.

On departure, the apartment must be left free of rubbish; pots, dishes and crockery must be washed and free of food residue. Please do not unplug the fridge and leave it empty.

Bed and bath linen must not be removed from the beds.

Access to the apartment is permitted exclusively to the people stated in the booking and, in any case, in a number not exceeding the available beds. Children over 2 years old are counted as adults for the purposes of apartment occupancy.

Bed and bath linen must not be washed during the stay.

Guests are asked not to move the furniture from its initial layout at the time of arrival, and not to use furniture or fittings intended for indoor use outside the apartment.

Guests must observe quiet hours, especially in the afternoon and at night. Quiet hours run from 13:00 to 16:00 and from 22:00 to 08:00.

Access to the outdoor areas is permitted exclusively to LivingApple guests indicated in each booking. Children must be supervised by adults; LivingApple accepts no responsibility.

Glass, animals, bicycles and skateboards are not permitted in the common areas.

The pool is reserved exclusively for LivingApple guests at the Via Tore property. Guests of LivingApple Beach are not authorised to use the pool.

The pool is open daily from 9:00 to 19:00, in the period from the beginning of June to the end of September.

To ensure the safety and comfort of all guests, the following rules must be observed:

• children under the age of 14 must always be accompanied and supervised by a responsible adult;
• groups of 8 or more people may access the pool area in shifts, depending on the level of attendance, according to management's instructions;
• diving, jumping or any dangerous behaviour in the water or surrounding areas is strictly forbidden;
• glass items, bottles or fragile containers must not be brought into the pool area;
• guests must behave respectfully towards other guests, avoiding loud noise or disturbance.

Safety and liability. Access to the pool area is at the guests' own responsibility. Management accepts no liability for accidents or damages resulting from non-compliance with these rules.

Failure to comply with the rules set out in these conditions will result in the following contractual measures, intended to ensure the safety, decorum and proper use of the property:

• immediate warning by management or designated staff;
• obligation to comply immediately with the instructions given;
• charging of any damage caused to people, structures, furniture or equipment;
• charging of costs incurred for extraordinary cleaning or restoration of the premises;
• total or partial loss of the security deposit, where applicable;
• in cases of particular severity or repeated breach of the rules, management may interrupt the stay and remove guests from the property, with no right to a refund.

Management also reserves the right to take any further measures deemed necessary to safeguard safety, peaceful enjoyment and the proper management of common spaces.

LivingApple accepts no liability for any breakages, injuries, losses, thefts, delays or other inconveniences that may occur during the stay, except in cases of wilful misconduct or gross negligence.

For any legal dispute, the exclusively competent court is that of Cassino (FR), Italy.

By making the booking, the guest declares that they have read, understood and fully accepted all the conditions of stay set out above.